Product Warranty

Warranty Period:

• Main components (flight controller, gimbal, camera, propulsion system, remote controller): 24 months
• Batteries: 12 months (with charge cycle limits — typically under 200 cycles)
• Accessories (cases, cables, tripods): 6 months
• Consumables (propellers, wrist straps, rubber protectors): No warranty

Warranty begins the day after delivery. If no proof of purchase is available, warranty starts 90 days after the product’s shipping date.

What’s Covered:

• Manufacturing defects and material/workmanship failures under normal use according to DJI’s published instructions and guidelines.

What’s NOT Covered:

• Crash damage, pilot errors, or fire from non-manufacturing causes
• Unauthorized modification, disassembly, or third-party repairs
• Damage from improper use, bad weather, electromagnetic interference, or overloaded flights
• Normal wear and tear, software issues, or cosmetic damage
• Products with removed or altered serial numbers

How to Claim:

1. DJI will first attempt remote diagnosis via phone, email, or chat.
2. If unresolved, you ship the product to DJI’s service center for repair or replacement.
3. DJI may use refurbished parts for repairs. Replacement units may have different serial numbers.

Important Notes:

• DJI does not provide a global warranty — service is available only in the region of purchase.
• DJI Care Refresh and extended service plans may be available for eligible products.
• For the full per-product component warranty table, visit: dji.com/service

Warranty Period: Starts from the date you receive the product. (Please consult us for the specific duration for your product.)

What’s Covered:

• Product quality defects — free repair or replacement of components at the manufacturer’s discretion.

What’s NOT Covered:

• Man-made damage (drops, water ingress, debris, chemicals)
• Unauthorized modification, disassembly, or shell opening
• Incorrect installation or operation not per the manual
• Exceeding safe load range or using third-party add-ons
• Force majeure (typhoons, earthquakes, fires, lightning, abnormal voltage)
• Harsh operating conditions (extreme temperatures, strong magnetic fields, interference)
• Repairs attempted through unofficial channels

How to Claim:

1. Contact our support team — DEEP Robotics will first try to diagnose and resolve the issue remotely.
2. If remote support fails, ship the product to the manufacturer. You pay outbound shipping; DEEP Robotics covers return shipping if the issue is a manufacturing defect.
3. If the issue is not covered under warranty, you can opt for paid repair.

Important Notes:

• Back up all data and remove personal/confidential information before sending the product for service.
• Severely water-damaged batteries will be scrapped and cannot be returned.
• This product does not support returns — only warranty repair/replacement.

Warranty Period: 30-day money-back guarantee for eligible software products; 14 days for ebooks (if less than 20% has been accessed).

What’s Covered:

• Refund of purchase price for eligible software products returned within 30 days.
• Ebook returns within 14 days if access is below 20%.

How to Claim:

1. Initiate a refund from your Store Purchases page in My Esri.
2. For purchases outside the return window, contact us directly.

Important Notes:

• Esri products are software licenses — there is no physical hardware warranty.
• Day 1 of the return period starts on the purchase date.

Warranty Period: 1 year (12 months) from the date of delivery for all FJD scanner products and accessories.

What’s Covered:

• Manufacturing defects
• Hardware failures under normal operating conditions
• Free repair or replacement at FJDynamics’ discretion

What’s NOT Covered:

• Improper use, misuse, or abuse
• Unauthorized modification, disassembly, or repair
• Accidental damage (drops, impacts)
• Improper storage or transportation damage (after delivery)
• Normal wear and tear of consumable parts
• Force majeure (natural disasters)

How to Claim:

1. Contact us or FJDynamics directly.
2. Provide proof of purchase and product serial number.
3. Describe the issue with photos/videos if requested.
4. FJDynamics will advise on the repair or replacement solution.

Important Notes:

• Extended warranty services are available — contact us for pricing and terms.
• Warranty applies only to original FJD products purchased through official/authorized channels.
• Transportation costs may vary by region and will be communicated in advance.

Warranty Period: Varies by product and component. (Refer to qysea.com/support for your specific product.)

Warranty begins on the delivery date. Without a valid proof of purchase, warranty starts 45 days after the production date.

What’s Covered:

• Material and workmanship defects under normal use in accordance with QYSEA’s published product guidelines.
• Free repair or replacement at QYSEA’s discretion.

What’s NOT Covered:

• Crash or fire damage from non-manufacturing factors (including operator error)
• Unauthorized modification, disassembly, or third-party repairs
• Operation in bad water conditions (strong currents, large waves)
• Operation near electromagnetic interference sources
• Forced dives with aged or damaged components
• Use of unauthorized third-party parts
• Operating with a low-charged or defective battery
• Damage in sensitive zones (military, marine conservation, etc.)
• Wear items (tethers, viewports, light domes)
• Products with removed or altered serial numbers

How to Claim:

1. Contact our support team with proof of purchase and product details.
2. QYSEA will first attempt remote diagnosis (phone, email, or chat).
3. If unresolved, ship the product to QYSEA’s service center.

Important Notes:

• Warranty service is available only in the region where the product was purchased.
• Ensure you have studied the product manual before first use — failures from misoperation due to not understanding product functions are not covered.

Warranty Period: 1 year (12 months) limited warranty from the date of purchase for non-human damage.

What’s Covered:

• Defects in materials or workmanship under normal use.
• Free repair or replacement (at Soarability’s discretion) for covered defects.
• Remote user training and technical support (phone and video conferencing) during the warranty period.

What’s NOT Covered:

• Man-made damage (drops, water ingress, spills, etc.)
• Accidents, misuse, abuse, or improper installation/operation
• Unauthorized tampering, modifications, or third-party repairs
• Fire, liquid spillage, power surges, abnormal voltage, or lightning
• Exposure to abnormally corrosive conditions or foreign object entry
• Normal wear and tear
• Manuals and packaging

How to Claim:

1. Contact our support team.
2. The product must be returned in its original factory configuration.
3. Customer bears outbound shipping costs. Soarability covers return shipping for covered repairs.

Important Notes:

• Warranty is non-transferable — only the original purchaser is eligible.
• Replacement of product or components does not extend or restart the warranty period.
• Warranty extension (additional 1–2 years) is available but must generally be purchased together with the product.
• Paid repair service is available for man-made damage, including on-site repair at additional cost.

Warranty Period: Duration of the contractual term (as specified in your purchase agreement).

What’s Covered:

• The Voliro T product meeting its published technical specifications under normal use.
• Software functionality as described in the contract.
• If a warranty claim is justified, Voliro will provide a replacement unit within a reasonable timeframe.
• For software defects, Voliro will provide a fix or workaround within a reasonable time.

What’s NOT Covered:

• Fitness of the product for the customer’s specific intended use (customer’s responsibility to verify)
• Uninterrupted or error-free software operation
• Software issues caused by non-compliance with the contract, combination with non-Voliro systems, or unauthorized modifications
• Defects not reported within 15 calendar days of discovery

How to Claim:

1. Notify Voliro in writing within 15 calendar days of discovering the defect.
2. Include a detailed description of the defect.
3. Voliro will inspect and, if justified, repair or replace.

Important Notes:

• If Voliro inspects a claimed defect and finds no issue, the customer bears all inspection costs.
• The period between a valid warranty claim and receipt of the replacement is added to the contractual term at no extra charge.
• Voliro may remotely access your systems to diagnose and fix software issues — customer must provide access when requested.
• All products and documentation are provided “AS IS” beyond the limited warranties stated above.

Warranty information for Terjin products will be updated soon. Please contact our support team at support@terra-drone.com.sa for warranty inquiries regarding Terjin products.