Privacy Policy

1. Who We Are

This website is operated by Terra Drone Arabia, a subsidiary of Terra Drone Corporation. Our website address is: https://store.terra-drone.com.sa.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or purchase our products.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, company name, job title.
Contact Data: Email address, phone number, billing and shipping address.
Transaction Data: Details about purchases, orders, payment information, and delivery details.
Technical Data: IP address, browser type and version, operating system, time zone, and browsing actions on our site.
Usage Data: Information about how you use our website, products, and services.
Marketing Data: Your preferences in receiving marketing communications from us.
Demo Request Data: Information submitted through our “Request a Demo” forms, including name, email, company, and product of interest.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill your orders, including managing payments and delivery.
To create and manage your account on our store.
To respond to your inquiries, demo requests, and customer support tickets.
To send you order confirmations, invoices, and shipping updates.
To improve our website, products, and customer experience.
To comply with legal and regulatory obligations.
To send marketing communications (only with your consent, and you may opt out at any time).
To detect and prevent fraud or unauthorized access.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary to fulfill orders and provide services you have requested.
Consent: Where you have given explicit consent (e.g., marketing emails, demo requests).
Legitimate Interest: For improving our services, fraud prevention, and website analytics.
Legal Obligation: To comply with applicable laws, including the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions).
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
Preference Cookies: Remember your settings and preferences for future visits.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.

6. Third-Party Services

We may share your personal data with trusted third-party service providers who assist us in operating our business:

Payment Processors: To securely process your transactions (e.g., credit card payments, bank transfers).
Shipping & Logistics Partners: To deliver your orders.
Analytics Providers: Such as Google Analytics, to analyze website usage and improve performance.
Email Service Providers: To send transactional and marketing emails.
Hosting Providers: Our website is hosted on secure servers with appropriate security measures.

We do not sell, rent, or trade your personal data to any third party for their marketing purposes.

7. Embedded Content from Other Websites

Articles and pages on this site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves in the exact same way as if you have visited that website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Account Data: Retained for as long as your account is active, plus any additional period required by law.
Transaction Data: Retained for a minimum of 7 years to comply with tax and accounting regulations.
Marketing Data: Retained until you withdraw your consent or unsubscribe.
Comments: Retained indefinitely to enable follow-up comment approval.

9. Your Rights

Under the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL) and other applicable regulations, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
Right to Restrict Processing: Request limitation of how we process your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption on all pages.
Secure payment processing through PCI-compliant providers.
Regular security audits and vulnerability assessments.
Access controls limiting data access to authorized personnel only.

11. International Data Transfers

Your personal data may be transferred to and processed in countries other than the Kingdom of Saudi Arabia, including locations where Terra Drone Corporation and its partners operate. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Company: Terra Drone Arabia
Email: info@terra-drone.com.sa
Website: https://store.terra-drone.com.sa

Effective Date: March 1, 2026
Last Updated: March 1, 2026